Questions & Answers

Ask us anything.

If you have a question not answered here, write to us — we reply to every letter.

The Coffee

All our coffee is single-origin, sourced from small-grower co-operatives in Arehalli, a village in the Western Ghats of Karnataka at roughly 1,055 metres elevation. We work directly with Geergal Estate and its surrounding farms, which grow under dense natural shade canopy. You can trace exactly where your cup came from.

We roast in two styles: our Signature Blend is 80% Arabica and 20% Chicory — a balanced, chocolatey everyday cup with low acidity, ideal for espresso and milk-based drinks. Our Single Origin Arabica (available ground or whole bean) is 100% Arabica, natural-processed, with tasting notes of dark chocolate, roasted nuts, and caramel. Best with a French Press or Pour Over.

We roast in small batches and ship within 48–72 hours of roasting. Coffee is at its best between 4 and 21 days off roast — so what reaches you is in its prime drinking window. We recommend storing it in the sealed bag, away from light and heat, and using it within 4–6 weeks of the roast date on the bag.

Our farms use natural, low-input farming practices — no synthetic pesticides, no chemical fertilisers — but are not formally certified organic (certification is expensive and disproportionately burdens small growers). We visit the farms and know the growing conditions directly. We believe transparency is a stronger guarantee than a label.

Ordering & Shipping

Yes. We ship to every serviceable pin code in India, and most orders arrive in 3–5 working days. Metro cities are often quicker; remote pin codes can take a little longer. You will get a tracking link as soon as your order leaves us.

Nothing. Shipping is free on every order in India, with no minimum. The price you see is the price you pay, with 5% GST already included.

Yes. We ship to the United States, the UAE, Australia and most other countries. International orders usually arrive in 7–25 days, depending on the destination and how long customs takes. You will get a tracking link once your order is dispatched.

A flat ₹1,000 per order for one or two bags. Order three bags or more (750g) and international shipping is free. That is why international visitors see a Triple Pack on our product pages: three bags is the point where shipping costs nothing. The fee is shown in your local currency at checkout, rounded up to the nearest whole number.

Possibly. Import duties and taxes are set by your country, not by us, so they are not included in our prices or shipping fee. If your country charges them, the courier collects them from you on delivery. Rules and thresholds differ by country, so it is worth checking yours before you order.

All orders are charged in Indian rupees (INR). If you are outside India, we show prices converted to your local currency so you know roughly what you will pay; your bank converts the final INR amount and may add a small foreign transaction fee.

Yes. Friends of Āne ships free, in India and abroad. Each month's two bags and the Print Club travel together, and international deliveries usually take 7–25 days.

Please write to us as soon as possible at shop@ane.life. Orders are processed quickly (often the same day), so we can't guarantee changes, but we'll do our best. Once dispatched, the order cannot be modified — but see our returns policy below.

Because coffee is a perishable food product, we cannot accept returns once opened. If your order arrives damaged, or if there's a quality issue, write to us within 7 days of delivery at shop@ane.life with a photo. We'll sort it out — either a replacement or a full refund, at your choice. Full details are in our refund policy and shipping policy.

Friends of Āne

Friends of Āne is our six-month inner circle — not quite a subscription, more of a standing invitation. You pay once and receive two packs of freshly roasted coffee every month for six months (12 packs total), in the combination you choose when you join. Sign-ups are open from the 1st to the 15th of each month. Alongside the coffee, you receive exclusive access to the Āne Print Club — a monthly physical edition (letterpress print, photograph, or illustration) sent only to Friends.

You choose once, when you join. There are four options: two packs of Signature Blend; one Signature Blend and one ground Single Origin; two packs of ground Single Origin; or two packs of Single Origin whole beans. That pair arrives every month for the six months.

Yes, as often as you need. Friends of Āne is a one-time payment for six months of coffee, so nothing renews and there is nothing to cancel. If you are travelling or still have coffee to finish, message us on Instagram or WhatsApp a month before a delivery and we will move it to the following month.

Your chosen plan covers 12 packs of coffee (2 per month, 6 months), monthly Print Club editions, and shipping. Your first two packs ship with your welcome order — so you start receiving coffee immediately. Pricing starts from ₹7,200 depending on the coffee you choose.

The Print Club

The Print Club is a monthly physical edition sent exclusively to Friends of Āne. Each one is different — a hand-signed letterpress print, an original photograph from the Western Ghats, a letter, or an illustration. They're made to keep, not consume. Not for sale anywhere. The only way to receive one is by being a Friend.

No. The Print Club is exclusively for Friends of Āne and will never be sold separately. Each edition is limited, numbered, and tied to membership. This is intentional — it's a thank-you for being part of the inner circle, not a product.

About Āne

Āne (ಆನೆ) means elephant in Kannada — the language spoken across Karnataka, where our coffee grows. Elephants move through the same forests as the coffee estates of Arehalli. They're a reminder that good coffee comes from an ecosystem, not just a farm.

Email us at shop@ane.life. We read and reply to every message personally — usually within a day or two. We're also on WhatsApp for Friends of Āne order queries.

Still have questions?

We reply to every letter. Write to us and we'll get back to you within 24 hours.

Write to us